How to send it back

Changed your mind, or the fit is wrong? Send the pair back within 15 days. Return postage is on us — a return never costs you anything.

You have 15 days

The law gives you 14 days from the day your parcel arrives to change your mind, no reason needed. We give you 15. You only have to send the parcel back within those 15 days — it does not have to reach us by then.

Four steps

  1. Tell us

    Email kristiyanval@gmail.com with your order reference and which pair is coming back.

    Your order reference is in your confirmation email and at the top of your order page.

  2. We send you a label

    You get a prepaid DHL return label by email, usually within one working day. There is nothing to pay.

  3. Pack it and drop it off

    Put the shoes back in their box, print the label and tape it to the parcel, then hand it in at any DHL Paketshop or Packstation.

    Keep the drop-off receipt until your refund lands — it is your proof the parcel is on its way.

  4. We refund you

    Once the parcel reaches us we refund you within 14 days, to the card or account you paid with.

Who pays the postage

We do. The label we send you is prepaid, so returning an order costs you nothing. Ask us for the label before you post anything — a parcel sent without one is slower for both of us.

What you get back

  • Send the whole order back and you get the full amount, including the standard delivery you paid.
  • If you chose express delivery, we refund delivery up to the standard rate of €5.00 — the extra you paid for speed is not refunded.
  • Keep any part of the order and the delivery charge stays with it.

Condition

Send the shoes back unworn and in their original box. Trying a pair on indoors is expected and completely fine — that is what the 15 days are for. We only reduce a refund if a pair comes back worn or damaged beyond that.

Our address

Ask for a label before sending anything here — an unannounced parcel is hard to match to an order, and that slows your refund down.

Kristiyan ValinSchönleinstraße 1510967 Berlin

Questions

Write to kristiyanval@gmail.com and we will answer.

kristiyanval@gmail.com

This page is the practical version. The binding text is the Widerrufsbelehrung, which is also where you will find the cancellation address and the exclusions.